Returns and Warranty

 

All items come with a 12 Month Limited Warranty

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Warranty does not include any labor associated with installation and/or removal of parts,

key and/or locksmith fees. Buyer will not be reimbursed for any such fees–NO EXCEPTIONS.

Buyer hereby acknowledges and agrees that the Seller’s liability is limited to the price of the item sold

and the Seller is not liable for any damage and/or injury sustained that results from any item(s) sold by any

entity operated by ECU Xperts and Buyer hereby now and forever relinquishes Seller from any such liability.

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The 12 Month Limited Warranty shall be void if an item is returned with any signs of:

• Burnt Components

• Physical and/or Water Damage

• Misuse and/or Abuse

• Modifications, Opened, Tampered with, and/or used for any purpose not originally intended

• Vehicle is involved in a collision

• Security Seal is removed, broken and/or damaged

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Warranty begins at date of receiving product. After one claim, the warranty is exhausted.

Buyer hereby understands, acknowledges, agrees and accepts all of the terms set forth

herein upon purchase and that the terms set forth herein shall be controlling.

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RETURNS

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Returns will be processed in the order received and may have a greater handling time than order processing.

All returns will be for Exchange Only — NO EXCEPTIONS. WE DO NOT SELL TEST PARTS!

NO replacement shall be issued until receipt and testing of return.

 

Condition

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Returns must be in original condition

Electrical parts are tested prior to purchase and if returned, all units will be inspected

for burnt components, physical damage and water damage.

Seller expressly reserves the right to require a Buyer to return an alleged faulty/defective

unit to Seller at the Buyer’s expense for testing prior to replacement.

 

Authorization

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Returns must be accompanied by a Return Merchandise Authorization (RMA)

Unauthorized returns will not be processed and will be held for no more than 45 days after receipt.

After 45 days, if an unauthorized return is not claimed or accompanied by an RMA,

Seller reserves the right to maintain possession of the unclaimed/unauthorized return.

 

Fees

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Returns that are deemed not to be faulty are subject to a 20% restocking fee.

Returned programmed items are subject to an additional $85 non-refundable programming fee.

All items are New or Refurbished OEM and Seller will NOT reimburse any fees a Buyer expends in connection

with a possible faulty/defective unit(s) including, but not limited to locksmith fees, diagnostic fees,

rental car fees, storage fees, dealership fees, towing fees, third party reprogramming fees, etc.